Skip to content
Carlos Lagos
esen

Consulting

Senior design for your product team, by project.

I work with your team from discovery to measurement. I interview users and review data to understand the problem, run workshops with your team to decide what to solve first, test with prototypes before building, and we agree from the start how we'll measure whether it worked.

Tell me about your project

Formats

UX audit

2 to 3 weeks

Who it's for
You have a product in production and you know something isn't working: people drop out of a flow, get lost, or support keeps answering the same questions.
What I do
I review the whole product with whatever is available — analytics, session recordings, support tickets and, where possible, short conversations with users — and rank what I find by impact and effort.
What you get
Prioritised findings, each with its evidence and a concrete proposal, plus a session with your team to go through them together.

Senior design support

Monthly, with agreed hours

Who it's for
Your team doesn't have a senior designer, or needs one for a while: a launch, a redesign, or building or tidying up a design system.
What I do
I join for a few hours a week: I review designs before they go to engineering, plan research, help make decisions and stay with the implementation.
What you get
Faster, better-grounded design decisions, and written criteria that stay with your team when I'm done.

Where I have experience

Fintech and banking
Payment and authorisation flows, loan prepayment, the home of a mobile banking app.
Last-mile logistics
Dispatch and driver assignment, the driver app, communication with the end customer.
AI products
A voice assistant for drivers, an SMS conversational bot, a copilot for support teams.
Design systems
Designing inside the system that already exists, or starting one from the tokens.

See the cases

How we start

  1. Tell me what you need

    With the form below or by email. The more context, the better.

  2. We talk

    A short call to understand the product, the team and the problem.

  3. I send you a proposal

    With scope, timeline and price set before we start. If it fits, we begin.

Write to me

Tell me about your project

What do you need?

What the product is, what's happening and when you need it.

I only use this to reply to you. I don't share it or add you to any list.

Prefer email? hola@carloslagos.cl

Frequently asked questions

How much does it cost?
It depends on the scope. After our first conversation I send you a proposal with the price set before we start.
Do you work with companies outside Chile?
Yes, remotely, in English or Spanish.
What about confidentiality?
What I see of your product stays between us: it doesn't appear on this site or anywhere else without your permission. If you need an NDA, I'll sign it.