Driver AI

A voice assistant built into the DispatchTrack mobile app, running on GPT-4o. Before each stop it reads out what the driver needs to know, so they arrive prepared without reading anything on screen while driving.

In last-mile delivery the friction isn't reaching the address — it's what happens next. Gated communities with entry codes, side entrances, nowhere to park a cargo vehicle. All of it lived in small-print notes the driver had to read at the wheel.

I designed the whole flow around hands-free use. As the driver heads to a stop the screen opens on its own and reads the location intelligence — building type, access, gate code, parking — along with the order details, with pause and restart; anyone who'd rather choose when to listen turns autoplay off. On the back-office side, eight toggles decide which fields make it in, and a field switched off is left out of the audio without a trace.